The Stop Bot Action allows users to automatically stop the AI bot’s responses when specific conditions are met. This prevents unnecessary back-and-forth messaging, improving customer interactions and ensuring a more efficient experience. This also allows businesses to configure a final message before stopping and set a reactivation timer for future engagement.
Improved Customer Experience – Prevents excessive messaging by stopping bot responses when needed.
Customizable Triggers – Define clear conditions to halt bot interactions at the right time.
Reactivation Timer – Set a delay for re-engaging contacts after a specified duration.
Navigate to settings on the left>Conversation Ai in the left settings menu and head over to bot goals from the top right menu.
If creating a new bot, assign or edit the bot’s name before proceeding.
Click on the "Stop Bot" button.
Open the configuration panel to set up the action.
Scenario Name: Assign a descriptive name (e.g., "Customer Not Interested").
Enable Scenario Toggle: Turn this on to activate the Stop Bot action.
Select Trigger Conditions: Define when the bot should stop. Examples:
“Customer not interested in the product.”
“User says goodbye.”
Add Example Phrases: Input common phrases that users might say to trigger the stop action.
Customize a message that will be displayed before the bot stops responding. Example:
"Thank you for your time. If you have any other questions, feel free to ask."
Set the bot’s reactivation time to determine when it can re-engage a user.
Recommendation: Use 5–10 minutes for quicker re-engagement instead of the default 24 hours.
Assign a tag (e.g., “Stop Bot”) to categorize contacts for follow-up actions.
Save the setup and run a test to verify that the bot stops responding when trigger conditions are met.
Ensure trigger conditions are clearly defined to avoid unintended bot deactivation.
Test thoroughly to confirm that the bot stops only when necessary.
If contact is still valuable, consider allowing the bot to nurture them instead of stopping too soon.
1. What is the purpose of the Stop Bot Action?
It prevents unnecessary responses by stopping the bot when users indicate they are no longer interested or the conversation is complete.
2. Can I customize the final message before the bot stops?
Yes, you can set a final message to close the conversation professionally.
3. How long does the bot stay inactive after stopping?
The inactivity duration depends on the reactivation timer, which can be set to 5–10 minutes or longer based on preference.
4. Can I apply the Stop Bot Action to all interactions?
Yes, but it's best used with specific trigger conditions to avoid prematurely stopping conversations.
5. What happens if I don’t set a reactivation timer?
The bot will remain inactive for 24 hours by default before responding again.
