1. Access Settings:
Navigate to the settings on the bottom left of your dashboard.
Select "Email Service".
2. Dedicated Domain and IP:
Click on "Dedicated Domain and IP".
Here, you will see your dedicated domain. If it is not set up yet, you can add a new domain.
1. Add Domain:
Click on "Add Domain".
Enter your domain name and click "Add".
2. Verify Domain:
Insert the provided DNS settings into your domain service provider.
Verify the domain, and it will appear in your dedicated domains list.
1. SMTP Settings:
Click on the three dots next to your dedicated domain.
Select "SMTP Settings".
2. Create New SMTP User:
Click the plus icon to create a new SMTP user.
Enter the desired username and password. You will need this password to connect to any external third-party service, such as a warm-up service.
3. Save Credentials:
Click "Create" to finalize the SMTP credentials.
You will receive a confirmation that SMTP credentials have been added successfully.
SMTP and Email Limits
SMTP Limit:
You can create up to five SMTP credentials per dedicated domain.
Daily Email Limit:
Each account is restricted to sending 1,500 emails per day.
If this limit is exceeded, all SMTP credentials associated with dedicated domains will be automatically deleted.
1. Delete SMTP Credentials:
To delete, click on the three dots next to the SMTP user and select "Delete".
Confirm the deletion.
2. Reset Password:
To reset the password, click on the three dots next to the SMTP user and select "Reset Password".
Enter and confirm the new password, then click "Reset".
1. Create Team Emails:
You can set up different emails for each team member.
Enter the email address and create the SMTP credentials as needed.
This means that Emails sent directly to your specified email addresses (e.g., support@yourdomain.com) appear in the conversations tab immediately without needing to send an email prior.
IMAP is used for retrieving messages, while SMTP is for sending data.
Note: As we do not host mailboxes, we do not support POP or IMAP protocols. SMTP credentials cannot be used in IMAP settings.
To find your IMAP settings, refer to your email provider’s settings.
Example: For Google, generate an app password in your Google account:
Username: Your email address
Password: Your app password
IMAP host: imap.gmail.com
IMAP port: 993
Here are support pages for obtaining IMAP hostnames from common email providers:
For Verizon:
IMAP host: imap.verizon.net
IMAP port: 995
For AOL:
IMAP host: imap.aol.com
IMAP port: 993
If your provider isn’t listed, please contact them directly for IMAP settings.
Pro Tips:
Warm-Up Your Domain: Use the SMTP credentials to connect your domain with a warm-up service. This is crucial, especially for new domains, as it helps to build a positive sender reputation and reduces the likelihood of emails landing in spam folders.
Create Unique SMTP Users for Team Members: Assign individual SMTP credentials for each team member. This not only enhances security but also allows you to track and manage email activity more effectively.
Regularly Verify Domain Settings: Periodically check that your NS settings are correct and verified in your domain service provider to ensure seamless email delivery and avoid disruptions.
Use Strong, Unique Passwords: When creating SMTP credentials, use strong and unique passwords. Regularly update these passwords to maintain security, especially when connecting to external services.
Monitor Email Deliverability: Keep an eye on the email deliverability metrics available in your platform. If issues arise, you can quickly adjust settings or re-verify your domain to improve performance.
1. What is the purpose of using SMTP credentials for Email-dedicated domains? SMTP credentials allow you to send emails using a dedicated domain, integrate with third-party services like warm-up tools, and manage email deliverability more effectively.
2. How do I verify a new domain for SMTP use? To verify a new domain, add the domain in your platform, then insert the provided NS settings into your domain service provider. Once these settings are correctly configured and verified, your domain will be ready to use.
3. Can I set up multiple SMTP users for the same domain? Yes, you can create multiple SMTP users for a single domain. This is useful for assigning different email addresses to various team members or departments within your company.
4. What should I do if my emails are landing in spam? If your emails are going to spam, ensure your domain is properly warmed up using a warm-up service. Also, verify your domain settings, review your email content for spam triggers, and regularly monitor your sender's reputation.
5. How can I reset the password for an SMTP user? To reset an SMTP user’s password, go to the SMTP settings, select the user, click on 'Reset Password,' enter the new password twice, and click 'Reset Password' to update it.
