Important Note:
The Number Intelligence feature, including Spam Detection and Name Lookup, will be available and applicable starting November 25, 2024. Accounts already using Number Validation will see the capabilities automatically activated on this date. Ensure your settings are configured as needed to make the most of these enhancements moving forward.
Block Spam Calls: Automatically flags spam calls from unknown U.S. numbers, reducing disruptions.
Identify Unknown Callers: Retrieves caller names for unknown numbers, enabling more personalized and informed interactions.
Validate Numbers Before SMS: Verifies the SMS capability of numbers before sending messages, preventing wasted efforts on invalid numbers.
Seamless Integration: Works automatically for accounts already using Number Validation, with easy opt-in or opt-out options.
Enable Number Intelligence (If not already active):
Navigate to Account Settings (located on the bottom left corner of your screen> Phone Numbers > Advanced Settings > Number Intelligence.
Check the feature to enable spam detection, caller identification, and number validation.
Configure Preferences: (Opting out)
Opt out now: Disable Number Validation under Account Settings > Phone Numbers > Advanced Settings > SMS Compliance to avoid any related charges now and after the release.
Opt out later: Disable Number Intelligence under Account Settings > Phone Numbers > Advanced Settings > Number Intelligence to avoid any related charges after the release on Monday, Nov 25, 2024
Web and Mobile App Compatibility:
On the web app, access all three features: Spam Detection, Name Lookup, and Number Validation.
On the mobile app, utilize Name Lookup and Number Validation
Start Filtering and Identifying Calls:
Automatically block spam and identify unknown callers.
Receive notifications for invalid SMS-capable numbers during communication.
A sales team experienced frequent interruptions from spam calls, reducing productivity. By enabling Number Intelligence, they automatically blocked spam calls, identified genuine leads, and validated phone numbers before sending SMS campaigns. This streamlined their communication process, allowing them to focus on high-value tasks.
Monitor Call Insights: Regularly review flagged spam calls in your phone system to ensure no legitimate calls are missed.
Customize Caller Identification: Use retrieved names to personalize greetings and improve customer relationships.
Optimize for Mobile: Set up the mobile app to make the most of Name Lookup while awaiting full Spam Detection support.
Frequently Asked Questions
1. How does Spam Detection work?
Spam Detection uses an advanced algorithm to identify and block suspected spam calls from unknown U.S. numbers.
2. Can I opt out of Number Intelligence?
Yes, you can disable Number Intelligence or individual features in the Account Settings under Advanced Settings.
3. Does this feature work for international numbers?
Currently, Spam Detection applies to U.S. numbers, but Name Lookup and Number Validation support international numbers based on availability.
4. Will Spam Detection affect legitimate calls?
The system is designed to minimize false positives. You can review flagged calls to ensure legitimate calls are not blocked.
5. Are there additional charges for using Number Intelligence?
Yes, usage charges apply. Check your account settings for detailed pricing information.
