Step 1: Navigate to Settings(Located to the bottom left) > Business Profile
Step 2: Scroll down to “Missed Call Text Back”
Step 3: Enable and customize the missed call text back
If you’d like to further customize what happens when you get a missed call, then a better option can be a workflow.
Please Note: If you further customize the message you will want to disable the missed call text back within settings.
Please Note:
The missed-call-text-back feature will trigger an SMS notification for every missed call, even if the caller tries multiple times within a brief timeframe.
To avoid receiving multiple SMS notifications for missed calls, it is suggested to create and customize the existing recipe in workflows and personalize it to manage according to your preference (Try adding a 20+/- min wait step, or filter using tags - 1st call, 2nd call, etc).
Please Note: Click on the triggers and customize the filter to your use case as well as actions.
1. How do I enable the Missed Call Text Back feature?
Navigate to Settings > Business Profile, find the “Missed Call Text Back” section, enable it, and customize the text message.
2. What if I want more customization than the basic settings allow?
If you need more customization, create a workflow with the “Auto Missed Call Text Back” recipe in the Automations > Workflows section. Ensure you disable the missed call text back in settings to avoid conflicts.
3. Can I customize the message sent for missed calls?
Yes, you can customize the missed call text message either directly in the settings or through a workflow for more detailed customization.
4. What happens if I use both the settings and workflows for missed call text backs?
If you enable both the settings option and a workflow, ensure the settings option is disabled if you are using the workflow to avoid sending duplicate or conflicting messages.
5. How do I test if my missed call text back is working correctly?
Test the feature by making and missing a call to verify that the text message is sent as expected. You can also use the workflow testing tools if you are using a workflow for this functionality.
