Here are some troubleshooting steps we recommend:
Check that you have the last updated version of the app. If you don't, then, please update to the new version.
Delete the app, and re-install it.
Try with another internet provider or connection.
Check that you are using the proper steps and have all fields filled and steps utilized (if this applies).
Ensure you have the correct setup for the function.
Check that you are using the proper credentials. Remove any empty spaces at the beginning and the end of the login email and login password.
Delete the cache in your phone.
Try with another internet provider or connection.
Download the app on another device and try to replicate the issue you are having.
Details of the issue
Device name and model
The software version of the device
What troubleshooting steps have you tried
A screenshot of the error message (if you are getting one)
A screen recording of the process you are implementing and the results you are getting
The app name and version you are using
Once we have this information, we will investigate more on this issue for you.
What does "high-rtt" mean on my mobile app?
"High-rtt" indicates high round-trip time on your network, which can cause delays in audio during calls. This may lead to noticeable lag or pauses in the conversation.
Why am I seeing a "low-mos" warning on my mobile app?
The "low-mos" warning suggests that the call quality on your network might be affected. This could result in poor audio clarity, and it’s recommended to check your internet connection and VoIP compatibility.
What does "high-jitter" mean and how does it impact my call?
"High-jitter" refers to variability in the arrival time of data packets. On your mobile app, this may cause choppy or crackling audio during the call, making it difficult to have a smooth conversation.
How can I improve call quality if I keep experiencing issues on the mobile app?
First, check your internet connection for sufficient speed and stability (at least 50Mbps).
