Email Template Preview:
Preview and edit your email templates before sending them to ensure they align with your message and branding. This feature allows you to make adjustments for a polished and professional look.
CC on Document Emails:
Include CC recipients while sending documents to keep everyone informed. This capability is available for global settings as well as individual document emails. Whether for templates, individual, or public documents, CC options make collaboration seamless.
Enhanced Customization:
Easily tailor your email communications to reflect your tone and branding.
Improved Collaboration:
Adding CC recipients ensures key stakeholders are always in the loop, reducing miscommunication and boosting teamwork.
Custom Email Templates for Document Types: Configure unique email templates, including sender details, subject lines, and content, for each document or contract template, ensuring context-specific communication while maintaining flexibility for workflows and individual overrides.
Access Template Settings:
Navigate to Payments on the left → Documents & Contracts at the top → Settings → Preview to view email templates.
Edit as necessary to match your brand's tone and requirements.
On-the-Go Editing:
Open the specific document you wish to send.
Click Send via Email and modify the email template directly before sending.
Link Email Templates to Document Templates
Navigate to Payments → Documents & Contracts → Templates
Access settings under Documents & Contracts to customize email templates at the template level.
Individual template changes override global settings, requiring manual updates for further edits.
You can:
Configure unique email templates for each document or contract to ensure context-specific communication.
Personalize email subjects, sender details, and templates for specific contract types.
Global CC Settings:
Navigate to Settings → Customer Notifications → CC Settings.
Add the CC email addresses you wish to include for all documents.
Note: Global CC settings apply to:
Templates
Individual documents
Public documents
Per-Document CC:
Open the desired document.
Click Send via Email.
Add CC recipients in the designated field before completing the sending process.
Test Before Sending: Always preview the email template to verify that customizations look professional and error-free.
Strategize CC Use: Avoid overwhelming recipients by carefully selecting only the relevant stakeholders for CC.
Centralize Updates: Use the global CC feature for commonly required recipients like managers or team leads, and add per-document CCs for specific scenarios.
Save Time: Customize templates for frequently sent documents to minimize last-minute edits.
1. Can I customize the email template for a single document without affecting others?
Yes, you can edit the email template on the fly when sending a specific document without impacting the global template settings.
2. Is there a limit to the number of CC recipients I can add?
The number of CC recipients may vary based on your platform's configuration. Check your system's guidelines for any restrictions.
3. Will CC recipients have access to the document?
Yes, CC recipients will receive the document link or file, depending on the settings chosen during the sending process.
4. How do I update the global CC list?
Navigate to Customer Notifications → CC Settings in the system settings and modify the list as needed.
5. Can I see a preview of the email before sending?
Absolutely, the email template preview feature ensures you can review and make adjustments before the email is sent.
6. Can I use different email templates for each contract?
Yes, you can configure unique email templates for each contract template to ensure context-specific communication.
7. Can the linking email templates to document templates feature be used with workflows?
Yes, workflows using specific templates will trigger the associated custom email settings.
8. Are global settings still useful?
Global settings act as a default for documents without individual template customizations, ensuring consistent communication.
