You can add clickable links to text fields in forms and surveys. This is designed to improve the customer experience by giving users easy access to more information or resources directly through these links. It's all about making interactions smoother and more informative for everyone involved.
Increased Engagement: By embedding hyperlinks in text fields, businesses can guide respondents to additional resources, increasing engagement and potentially driving more informed interactions.
Improved Customer Experience: Businesses can enrich their forms and surveys by providing direct access to privacy policies, terms of service, or other important information through hyperlinks
Navigate to "Sites" from the left navigation menu.
Click on "Form/Surveys" from the upper navigation menu.
Create new forms or edit existing ones.
In the form/surveys builder, click on the "+" icon to add a text element by drag and drop.
Select the text where you want to add the hyperlink.
Click on the three dots (ellipsis) to open additional options.
Choose the hyperlink icon.
Enter the URL you want to link to in the provided field.
Click the "Confirm" button to add the hyperlink.
Save your changes.
Preview the form/survey to see the added hyperlink in action.
Adding hyperlinks in forms and surveys enhances the customer experience by offering seamless access to important resources. This feature creates a more professional and engaging interaction for the business and its audience within the platform. It allows businesses to easily direct users to additional information, external websites, or relevant documents, thereby improving navigation and usability. By integrating hyperlinks, businesses can effectively enhance communication and provide valuable resources to their customers, ensuring a more streamlined and informative experience.
1. Why is this feature important for my business?
Embedding hyperlinks in your forms and surveys can significantly improve customer engagement by directing users to relevant resources. This not only provides more information but also helps create a smoother and more informative interaction for your audience.
2. How do hyperlinks improve the customer experience?
By including hyperlinks, you can provide direct access to essential documents like privacy policies, terms of service, or any other important resources. This makes your forms and surveys more informative and user-friendly.
