Understanding specific error codes is pivotal for efficient troubleshooting. Here is a breakdown of common Phone errors you might encounter:
1. Error 11751 - “Media Size Limit”: This error occurs when the media in your message exceeds the messaging provider's size limit. To resolve this, ensure your media files adhere to the specified limits based on the messaging channel.
2. Error 30001 - “Queue Overflow”: Triggered when you attempt to send messages too quickly, causing your message queue to overflow. To avoid this, adhere to best practices by sending one message segment per second.
3. Error 30002 - “SMS Capabilities Suspended”: Your SMS sending capabilities are restricted due to a violation. Promptly contact your agency to address the issue and reinstate your SMS capabilities.
4. Error 30003 - “Unreachable Destination Handset”: This error indicates that the destination handset you're trying to reach is switched off or unavailable. Consider alternative communication methods if this error persists.
5. Error 30005 - “Unknown Destination Handset”: When the destination number is unknown or no longer in service, this error is triggered. Verify recipient details and resend your message if necessary.
6. Error 30006 - “Landline or Unreachable Carrier”: This error occurs when your message is sent to a landline or an unreachable carrier specific to the phone number type. Activating Number Validation can prevent messages from being sent to these numbers, ensuring more effective communication.
7. Error 30007 - “Carrier Violation”: This error signifies that the destination carrier is filtering out your messages due to content violations. Messages might be flagged for going against carrier guidelines. Consider A2P/Toll-Free Registration to align with carrier requirements and enhance message delivery.
8. Error 30008 - “Unknown Error”: When a message fails to reach the end device without specific reasons, the 30008 error code is generated. Unfortunately, carrier partners do not provide further details about these failures. It's essential to monitor such occurrences and report them if they do not resolve.
9. Error 30011 - “MMS Error”: This error arises when the destination handset does not support MMS or when MMS is not enabled on the device. To avoid this error, ensure that you are sending MMS messages to compatible devices.
10. Error 30019 - “SMS Size Limit”: Messages exceeding the recommended length of 320 characters may face failures with carriers. Although LC Phone supports messages up to 1600 characters, it’s advisable to limit SMS messages to 320 characters to prevent issues.
11. Error 30023 - “US A2P 10 DLC - Daily Cap Limit Reached”: If you reach the maximum allowable daily messages for your brand with the carrier, this error occurs. Managing your daily message count within the carrier's limits is essential to prevent service disruptions.
12. Error 30032 - “Toll-Free Registration Pending”: This error indicates that your toll-free number has not been verified to allow sending traffic in the USA and Canada. To avoid message failures, ensure your toll-free number is registered promptly.
13. Error 30034 - “A2P Registration Pending”: When messages are sent to the US using a US 10DLC number not associated with an approved A2P 10DLC Campaign, this error occurs. Register your A2P brand to align with carrier guidelines and prevent message failures.
Below is an example screenshot of how it will appear:
Should you encounter any of these errors or require further assistance, our dedicated support team stands ready to assist you. Here's to flawless, uninterrupted messaging experiences!
FAQ
What should I do if I encounter Error 11751 - “Media Size Limit”?
This error indicates that your media file exceeds the size limit imposed by the messaging provider. To resolve this, ensure your media files meet the size specifications for the messaging channel you are using. Reduce the file size if necessary and try resending your message.
How can I fix Error 30001 - “Queue Overflow”?
Error 30001 occurs when messages are sent too quickly, causing an overflow in the message queue. To prevent this, follow best practices by spacing out your message sends, ideally sending one message segment per second. Adjust your messaging schedule to avoid overwhelming the system.
What steps should I take if I receive Error 30003 - “Unreachable Destination Handset”?
This error means the destination handset is either switched off or unavailable. If this issue persists, consider using alternative communication methods or wait until the recipient’s handset is reachable. Check if the number is correct and try resending the message later.
How do I address Error 30032 - “Toll-Free Registration Pending”?
Error 30032 indicates that your toll-free number has not been verified for sending traffic in the USA and Canada. To resolve this, complete the registration process for your toll-free number as soon as possible. Contact your provider if you need assistance with the registration process.
