Expanded Communication: Communicate with up to 10 contacts (including yourself) in one group, allowing participants to engage as a team.
Real-Time Updates: Every participant receives messages in real-time, ensuring everyone stays informed and connected.
Seamless Interaction: Group chat behaves like any typical group SMS, providing a familiar experience.
Status Tracking: Easily track message statuses, including sent, delivered, and failed indicators for each participant.
In the Conversations section, click Create a New Message.
Select Group Message as your message type.
Choose the phone number (US/Canada) that you’ll use for the group chat.
Add up to 10 participants by selecting their primary or secondary phone numbers from your contact list.
After creating the group, type your message and click Send.
Any replies from participants will appear in the group, keeping everyone updated in real-time.
You can view contact details in the group chat by clicking on the chevron icon next to their names.
Updated or deleted contacts will show tags to notify you of changes, ensuring transparency within the group.
Assigned Data Access: Users with limited data access will only see group chats with contacts assigned to them.
Admin Privileges: Admins have full access to all phone numbers and group chats across locations.
Participant Changes: Once a group is created, you cannot change the participants or the business phone number you selected for the group chat. If a contact already in the group is deleted from your , the messages will continue to be sent to the phone number that was originally added. Even if the contact's number is modified in the , the messages will continue to go to the initially added number.
DND (Do Not Disturb): If a contact in the group enables Do Not Disturb (DND) after the group chat is created, you will no longer be able to send messages to that contact via the group chat. To continue group messaging, a new group will need to be created excluding the participant who has been marked as DND.
Enhanced Collaboration: Streamlines group discussions, reducing the back-and-forth of individual messages.
Efficient Coordination: This keeps everyone on the same page with a single group message, ideal for scenarios requiring teamwork.
Improved Response Time: By keeping all participants engaged in real-time, decisions can be made faster.
Keep It Organized: Use group chats for messages that require a coordinated response to avoid separate threads.
Track Updates: Monitor message status indicators (sent, delivered) to ensure your message reaches every participant.
Q: How do I start a Group Chat?
A: Navigate to the Conversations section, click Create a New Message, select Group Message, and add up to 10 participants. You’re all set to start the conversation.
Q: Can I see the message status for each participant?
A: Yes, message status (sent, delivered, or failed) is shown for each contact, helping you keep track of communication.
Q: Who can use Group Chat?
A: Admins and users with access to the phone numbers can use the Group Chat feature, following assigned data permissions.
Q: What happens if a contact in the group changes or is deleted?
A: Messages will continue to be sent to the original number, with “Updated” or “Deleted” tags beside their names for clarity.
Q: Is Group Chat available internationally?
A: Currently, Group Chat only supports US and Canadian phone numbers associated With Group Chat in , improve team efficiency and engagement, keeping everyone connected and informed.
Q: What happens if a participant enables Do Not Disturb (DND)?
If a participant in the group activates DND, you will no longer be able to send messages to them in the current group chat. To keep communicating, you’ll need to create a new group chat without the DND participant.
