This will allow you to conveniently reach leads through SMS communications, completely integrated with . Follow these steps to learn how:
Search Google My Business in your browser.
Sign Up if you don’t have an account. Sign In if you already do.
After signing in, click Messaging.
Fill out the necessary information under the Messaging Tab.
Turn On Messaging.
To start receiving messages click Okay.
NOTE: You can also Edit your Welcome message if you want.
Navigate to Settings > Integrations.
Choose the "Google My Business" integration.
Click "Select a GMB page" to connect a page.
Once the page is integrated, you'll have the option to "Change Page" or access "Messenger Settings" to make changes. You can also remove a page.
Under the “Messenger Settings,” you can choose a display name, add a logo, set the welcome message, and Choose a contact name, email, and brand website. You may also insert a Privacy Policy URL if you wish.
Navigate to Conversations.
Click into a conversation and you'll be able to see the GMB communication with a contact. It will appear as SMS communication. You'll be able to reply directly within the conversation channel.
NOTE: you may now also filter the "Customer Replied" channel in a trigger by GMB Messaging. See Part 2 below for details.
Once you've integrated with Google My Business (GMB), you may want to set up notifications when someone messages you through the platform. Follow these simple steps to create a trigger to be notified when you get a new GMB message.
Navigate to Automation > Workflows to create a new trigger.
Under Part 1, set up "Customer Replied" as the event to trigger the automation.
Then define the filter as "Reply Channel" > "GMB Messaging".
In Part 2, set up whatever type of notification you want, such as an email or SMS to yourself or a user on your team, to be notified that a new GMB message has come in. In the example below, we set up a text to a specific number.
Don't forget to save and activate your trigger.
To view the messages, go to your Conversations tab.
You can reply directly from this area.
Q: What is the benefit of integrating Google My Business (GMB) with ?
A: Integrating GMB with allows you to manage SMS communications directly within the platform, making it easier to engage with leads and customers who find your business via Google search.
Q: How do I set up a Google My Business account?
A: Search for Google My Business in your browser, sign up or log in, click on "Messaging," fill out the necessary information, and turn on messaging. You can also customize your welcome message.
Q: How do I access GMB messages within ?
A: Navigate to the Conversations tab. GMB communications will appear as SMS messages, and you can reply directly within this channel.
Q: How do I set up a trigger for GMB message notifications?
A: In Triggers, create a new trigger with "Customer Replied" as the event, filter it by "Reply Channel" > "GMB Messaging," and choose your notification type. Save and activate the trigger.
Q: Where can I view and manage GMB messages?
A: You can view and manage all GMB messages from the Conversations tab within , where you can also reply directly.
