There is a limit of 10 verified caller IDs per sub-account by default to prevent misuse. If you need more, contact support to request an increase in this limit.
Due to local regulations on domestic calls in India, effective from August 1, 2024, calls placed from +91 caller ID to +91 destination will not work.
This is only supported for LC Phone, not for clients using personal Twilio account
Brand Consistency: By using your own phone number as the caller ID, your clients will always recognize your business, ensuring a seamless and professional experience.
Increased Trust: Clients are more likely to answer calls from a known number, which can lead to improved communication and engagement.
Simple Setup: The process of setting up a verified caller ID is quick and easy, allowing you to start using your own number for calls in no time.
Log in to your account and navigate to the settings section.
Once you're in the settings menu, click on the "Phone Numbers" tab to access your phone number settings.
Click on the "Add Verified Caller ID" option under the "Add Number" section.
Enter your own phone number in the required field and click on the "Verify Number" button.
After clicking "Verify Number," you will receive a call on the phone number you entered. A pop-up window will appear with a verification code, and you will be prompted to enter the code after answering the call. Once you complete the verification, your phone number will be added to the verified caller ID list.
Next, go to the "Phone Numbers" tab and select the phone number you want to associate with your verified caller ID. Click on the three dots next to the selected phone number, then choose the "Edit Configuration" option.
In the edit configuration window, select the option "Use your Verified Number as Caller ID for Outbound Calls." Choose your verified phone number from the list and click "Save" to apply the changes.
Now, your phone number will be used as the caller ID for all outgoing calls from the selected phone line.
Consistency Is Key: Always use the same verified number for outbound calls to maintain a consistent brand identity across all communications.
Check Regional Restrictions: Be aware of any local regulations, particularly for international calls or calls within certain regions, to avoid unexpected issues with your caller ID functionality.
Can I use any phone number as my caller ID?
No, you must verify the phone number before it can be used as your caller ID. The process involves receiving a verification call and entering a code to confirm ownership.
How many phone numbers can I verify as caller IDs?
By default, you can verify up to 10 phone numbers per sub-account. If you need to verify more, you can contact support for assistance.
What happens if my phone number verification fails?
If the verification process fails, make sure you entered the correct number and are available to answer the call. If you still encounter issues, contact support for further assistance.
Can I change my caller ID number after it's been set?
Yes, you can update your caller ID at any time by following the steps to add and verify a new phone number.
Are there any limitations for international calls using my verified caller ID?
Yes, certain regions may have restrictions on using a specific caller ID for outbound calls. Always check the local regulations in your destination country to ensure compliance.
