Missed Call Textback is an automated SMS feature that sends a pre-configured message to clients who call you and don't get an answer. It helps maintain communication and ensures that no opportunities for engagement or service are missed.
Step 1: Search for the Workflow
Go to Marketing and click on the Workflows section.
In the search bar, type "Missed" to locate the specific workflow labeled Missed Call Text Back.
Step 2: How to Edit the Message
Select the SMS Action:
Locate the SMS action within the workflow and open it.
Edit the SMS Message:
In the message editor, you will see the template for the SMS message.
You can customize the message to suit how you want to address your client regarding the missed call.
Example message: "Hi, this is {{location.name}}. We noticed that we missed your call. How can we assist you?"
Ensure that your message is clear and concise.
After editing the SMS message, click the "Save Action" button to save your changes.
Step 3: Save the Workflow
Once all changes are made, save the entire workflow by clicking the "Save" button at the top right corner.
This ensures that all modifications are applied and the workflow is updated.
By updating your missed call text back message, you can personalize your client engagement and enhance your communication style.