Additional Phone Numbers per Contact

2. To get started, click on "Contacts".

3. Select a contact from the list you wish to edit.

4. Navigate to the phone section field.

5. Click the pencil icon to edit the phone number.

6. Click "Add phone number" to include an additional number.

Please Note:

You can do this up to 11 times per contact. Including the original primary number.

7. Select the contact type from the available options.

• Use the dropdown menu to select from the available labels: Home, Landline, Mobile, and Work. Note that each label can be selected only once per contact.

8. Enter the phone number in the provided field.

9. Click the radio button next to the number to set as primary.

10. Finally, click save to confirm your changes.

Benefits of Multiple Phone Numbers for Contacts

• Flexibility in Managing Contact Information: Users can add up to 11 phone numbers for a single contact, ensuring that all necessary numbers are captured.

• Convenient Management and Editing: The contact details page has been designed for easy and streamlined management and editing of phone numbers.

• Consistency in Communication: By designating a primary phone number, users can ensure that they're always reaching out to the most appropriate or preferred number.

• Easy Identification with Labels: Labels such as Home, Landline, Mobile, or Work allow users to quickly identify the type of each phone number.

Usage Cases:

Streamlined Customer Service: A business could use this feature to reach its customers more effectively. The service representative can try another if a customer cannot be reached on one number. This flexibility can lead to faster resolution times, higher customer satisfaction, and improved customer retention rates.

Effective Sales Process: In sales, time is of the essence. Sales representatives can quickly try another if a lead is not responding to one number. This feature could help reduce the lead response time and increase the likelihood of converting leads into customers.

Enhanced Marketing Campaigns: Businesses running multichannel marketing campaigns could use different phone numbers to reach customers based on their preferences or past responses. This can help improve campaign success rates and deliver personalized customer experiences.

Reliable Vendor Management: Companies often deal with vendors who have multiple contact points. Storing and categorizing these within the vendor contact can improve communication efficiency and ensure seamless operations.

FAQs

Q: What happens if I don't designate a primary phone number?

A: In such cases, the first phone number you entered will be treated as the primary contact number.

Q: Can I call on any of the additional phone numbers?

A: Yes, you can call on any additional phone number.

Q: Will the additional phone numbers sync with my other devices where I have mobile apps installed?

A: Yes, as long as your devices are connected to the internet, the additional phone numbers will sync across all your devices.

Q: Can I change the labels once they're set?

A: Yes, you can edit the labels anytime you want from the contact details page.